OnCo
bottlenecksBottleneck

Fragmented care and guideline gaps

Patients fall between specialists, wait for referrals and often do not get the treatment guidelines say they should.

The distance between what guidelines recommend and what patients receive is one of the largest and least glamorous sources of avoidable death. Every four-week delay from diagnosis to treatment increases mortality by roughly 6-13% across common cancers, and delays accumulate at each hand-off between primary care, imaging, biopsy, pathology, molecular testing, multidisciplinary review and treatment. Genomic testing that determines eligibility for targeted therapy is incomplete in a large share of eligible lung cancer patients, and results arrive after first-line treatment has begun. Variation between hospitals in surgical quality, radiotherapy technique and systemic therapy use exceeds the effect size of most new drugs. The causes are organisational: no single owner of the patient pathway, information that does not travel with the patient, capacity constraints, and payment systems that reward activity rather than timeliness or adherence.

majoraccess delivery51 ideas to fix it
How big the problem is
6% to 13% per 4 weeks
Increase in mortality per four-week delay in cancer treatment (surgery, systemic, radiotherapy) across seven cancers
Under half
Patients with metastatic non-squamous NSCLC in a US community network tested for all five guideline-recommended biomarkers before first-line therapy (2018-2020)
62 days (target 85% of patients)
NHS England standard for time from urgent referral to first treatment
Root causes
  • No single clinician or team owns the pathway from symptom to treatment.
  • Records, images and test results do not follow the patient between organisations.
  • Diagnostic capacity (imaging, endoscopy, pathology) is the rate-limiting step in most systems.
  • Molecular testing is ordered sequentially and late rather than reflexively at diagnosis.
  • Payment rewards volume of procedures rather than adherence to guidelines or speed.
  • Guidelines are long, frequently updated and not embedded in the tools clinicians use.
What is already being tried
  • NHS Rapid Diagnostic Centres and the Faster Diagnosis Standard target 28 days from referral to diagnosis or exclusion of cancer.
  • The NHS Genomic Medicine Service provides a national test directory and reflex testing for cancer, and ESMO and NCCN maintain guidelines with explicit biomarker testing recommendations.
  • ASCO's Quality Oncology Practice Initiative (QOPI) certifies practices against guideline-concordance measures.
  • Mandatory multidisciplinary tumour boards in the UK, EU cancer centres and NCI-designated centres reduce variation in treatment decisions.
  • Patient navigation programmes, now reimbursable under US Medicare (2024), assign a person to guide patients through the pathway.
  • Comprehensive genomic profiling and liquid biopsy at diagnosis (Foundation Medicine, Guardant, Tempus) shorten the time to actionable results.
What breaking it looks like
Median time from suspicion to first treatment is under six weeks in every high-income system, more than 90% of eligible patients have complete biomarker results before first-line therapy, and guideline-concordant treatment rates exceed 90% with little inter-hospital variation.

Ideas to fix it

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speculativeclinicmedium cost
A cancer blood test for older people arriving at A&E with unexplained symptoms

One in five cancers in the UK is first found in an emergency, usually late. Adding a cancer test to the blood already taken in A&E for over-60s with vague symptoms could catch some earlier.

speculativeclinicsmall cost
A dedicated clinic for people whose blood test says the cancer is back

A positive leftover-cancer blood test leaves patients frightened and their doctors unsure what to do. A specialist clinic could give them a plan and a trial.

speculativeclinicsmall cost
A defined pathway for patients with both dementia and cancer

People with dementia who develop cancer are often either overtreated or written off, and decisions are made without them. A clear pathway for assessment, consent and treatment planning would improve both.

early clinicalclinicmedium cost
A dietitian in every gastrointestinal and head and neck tumour board

Malnutrition is the commonest untreated complication in cancers of the gut, throat and pancreas. Putting a dietitian in the meeting where treatment is decided means it is seen and treated before chemotherapy starts, not after weight has been lost.

early clinicalclinicmedium cost
A digital second-opinion network answering community oncologists within 72 hours

Any oncologist could send a difficult case, with the records, to a specialist centre and get a written expert opinion back within three days, free to the patient.

speculativepolicymedium cost
A fixed share of trial-group funding for getting proven care to patients

Many people never receive treatments already proven to work. Cooperative trial groups would have to spend a tenth of their budget testing how to close that gap.

being tested at scalepolicymedium cost
A legislated, publicly reported 28-day standard from urgent referral to diagnosis

Set a legal limit: anyone referred with suspected cancer should be told within 28 days whether they have it. Publish how every hospital performs each month.

early clinicaldatamedium cost
A machine-readable treatment summary handed to every patient and readable by any hospital

Patients moving between hospitals often carry paper folders or nothing. A standard electronic summary of diagnosis, treatments, and doses that any system can read would stop repeated tests and dangerous gaps.

speculativedatasmall cost
A neutral slot exchange so unused CAR-T manufacturing slots go to the next patient

Patients wait weeks for a manufacturing slot while other slots go unused when a patient drops out. A shared booking system would match spare slots to waiting patients.

being tested at scalepayermedium cost
A paid patient navigator for every new cancer diagnosis, reimbursed as a service

Every newly diagnosed patient gets a named person whose job is to get them through appointments, tests, paperwork and money problems. Insurers should pay for it because it prevents delays and dropouts.

early clinicalpatientsmedium cost
A patient-held cancer record that travels across providers and borders

Patients would carry their full cancer history, scans and test results in a standard digital bundle they control and can hand to any doctor anywhere.

being tested at scaleclinicmedium cost
A same-week expert second opinion for every rare cancer diagnosis

Rare cancers are often misdiagnosed, which sends patients down the wrong treatment path. Digital slide sharing could get every case to an expert within days.

speculativepolicymedium cost
A single 'cancer check at 60' appointment bundling all screening tests

People are invited separately for bowel, breast, cervical and lung screening and many miss some. One appointment offering all eligible tests, plus a risk assessment, would raise uptake.

early clinicalclinicsmall cost
A standard handoff with medication reconciliation at every cancer care transition

Errors happen when patients move from hospital to home, from surgery to chemotherapy, or from oncology back to their family doctor. A short standard checklist and a pharmacist medication review at each move would prevent many of them.

being tested at scaleclinicmedium cost
Acute oncology assessment units so sick cancer patients bypass the emergency department

A cancer patient with a fever or severe sickness during treatment should be seen quickly by a team that knows chemotherapy, not wait hours in a general emergency room.

speculativepayermedium cost
An asynchronous expert second opinion for every new advanced-cancer diagnosis

Every patient newly diagnosed with advanced cancer would have their records reviewed by an expert centre within a week, without travelling. The review often changes the plan.

speculativeclinicsmall cost
Audit whether tumour board recommendations were actually carried out

Hospitals hold weekly meetings to decide each patient's plan but rarely check what happened afterwards. A simple loop that records the recommendation and checks it against what was done would catch dropped plans.

being tested at scaleclinicsmall cost
Automatic palliative care referral triggered by diagnosis, not by decline

Palliative care given from the start of treatment for advanced cancer improves quality of life and may extend it. Instead of waiting for an oncologist to remember, the system should refer automatically when the diagnosis is recorded.

being tested at scalepayerlarge cost
Bundled episode payments for cancer care with bonuses for guideline concordance

Pay hospitals a single amount for a whole course of cancer treatment, with extra for following the evidence, rather than paying per visit and per drug, which rewards fragmentation.

early clinicalclinicmedium cost
Cancer risk scores running automatically in GP records to prompt urgent referral

Computers can combine minor symptoms, blood tests and age into a cancer risk score in the background. Showing that score to the GP could get more people referred earlier.

speculativeresearchmedium cost
Choose regimens by infusion-chair hours, not just efficacy, where chairs are the constraint

When a hospital's real limit is the number of chemotherapy chairs and nurses, guidelines should favour treatments given by mouth or in fewer, shorter visits, if they work about as well.

being tested at scalepolicymedium cost
Cure hepatitis C in prisons and drug services, and enrol the cured in liver cancer surveillance

Hepatitis C is now curable in weeks. Testing and treating where it is concentrated, and keeping those with scarring in surveillance afterwards, would cut liver cancer.

early clinicalclinicsmall cost
Decision aids built into the record for every preference-sensitive cancer choice

Choices like mastectomy versus lumpectomy, or whether to have chemotherapy after surgery, depend on what matters to the patient. Good decision aids exist but are rarely used; building them into the clinic workflow would change that.

being tested at scaleclinicsmall cost
Default fertility preservation referral for every patient under 40 before treatment

Many young patients are never told that chemotherapy may end their fertility, or are told too late to do anything. An automatic referral, triggered when treatment is ordered, would make the conversation routine.

early clinicalclinicsmall cost
Formal shared-care agreements between oncology and family doctors, with same-day e-consult

Family doctors often do not know who is responsible for a cancer patient's blood pressure, diabetes or new symptom. Written agreements plus a same-day electronic question line to the oncologist would fill the gap.

being tested at scaleclinicmedium cost
Four weeks of training and nutrition before major cancer surgery, as standard

Getting fitter and better nourished before an operation reduces complications and speeds recovery. It is cheap, but only a few hospitals do it.

being tested at scalepayermedium cost
Home administration of selected chemotherapy and immunotherapy for older and frail patients

For frail older patients, the journey to hospital can be the hardest part of treatment. Nurses can safely give some cancer treatments at home, which may help more people complete their course.

being tested at scaleclinicmedium cost
Hospital-at-home for oncology: treating low-risk febrile neutropenia and dehydration at home

Many hospital stays for cancer patients, such as for fever after chemotherapy in low-risk cases, could be delivered at home with daily nurse visits and remote monitoring, which patients prefer and which is cheaper.

early clinicaldatamedium cost
Live guideline-concordance dashboards for every tumour board, generated from the record

Hospitals rarely know what fraction of their patients got the recommended treatment. Software reading the electronic record can show each team, every month, where care deviated from guidelines.

early clinicaldatamedium cost
Living, machine-readable guidelines pushed to the point of care in every country

Cancer treatment guidance changes constantly and takes years to reach many clinics. Make guidelines live documents that software can read, updated as evidence arrives and adapted to what each country can afford.

being tested at scalepolicysmall cost
Mandatory national virtual tumour boards for rare and complex cancers

A patient with a rare cancer treated at a small hospital should have their case reviewed by the national experts by video before treatment starts. Make that referral automatic.

being tested at scalepolicylarge cost
National hub-and-spoke cancer networks with defined referral tiers

Instead of one overwhelmed national cancer hospital, organise care in tiers: district hospitals diagnose and give simple treatment, regional centres give chemotherapy and surgery, and the hub handles radiotherapy and complex cases.

early clinicalclinicmedium cost
Oncology hospital-at-home with remote monitoring for toxicity

Manage fevers, dehydration and other treatment side-effects at home with visiting nurses, wearables and video, instead of admitting people to hospital wards.

early clinicalregulatorsmall cost
Oncology pharmacists as protocol prescribers for supportive care and dose adjustments

Let specially trained cancer pharmacists prescribe anti-sickness drugs, growth-factor support and routine dose adjustments under protocols, freeing oncologists for decisions only they can make.

being tested at scaleclinicmedium cost
One-stop breast clinics: imaging, biopsy and a preliminary answer in a single visit

A woman with a breast lump should be examined, scanned and biopsied on the same day, and hear the result within a few days, rather than visiting four times over two months.

being tested at scaleclinicmedium cost
Pathologists order genomic profiling automatically at diagnosis of advanced cancer

Many patients with advanced lung or bowel cancer start treatment without the gene tests that would show whether a targeted drug would work. Let the pathologist order the full test the moment cancer is confirmed, without waiting for an oncologist.

being tested at scalepolicymedium cost
Patient navigation as a legal entitlement from the day of diagnosis

Every person told they have cancer gets a named navigator, by law, who helps them understand options, book appointments, find trials and deal with money and work.

early clinicalclinicsmall cost
Protect the gut flora of patients about to start immunotherapy

Antibiotics given in the weeks before immunotherapy are linked to much worse results. A simple stewardship rule could preserve benefit at no cost.

being tested at scalepolicymedium cost
Public country dashboards for the three WHO breast cancer targets

The WHO set three simple goals for breast cancer: most cancers found early, diagnosis within 60 days, and most patients finishing treatment. Every country should publish how it is doing on each, every year.

being tested at scalepolicysmall cost
Public risk-adjusted outcome reporting for cancer surgery to drive centralisation

Where you have your cancer operation strongly affects whether you survive it. Publishing each hospital's adjusted results would push complex surgery towards the centres that do it well.

early clinicalregulatorsmall cost
Publish each laboratory's biomarker proficiency results

Labs already get tested on whether they score biomarkers correctly, but the results are private. Publishing them would let hospitals and patients avoid labs that get it wrong.

being tested at scaleclinicmedium cost
Rapid diagnostic centres for people with vague but worrying symptoms

Weight loss, fatigue and unexplained pain do not point to one organ, so patients bounce between specialists. A single clinic that investigates such symptoms quickly finds cancers that would otherwise be found late.

early clinicalclinicmedium cost
Real-time guideline-concordance feedback for every cancer centre

Show each hospital, every month, how often its patients received the recommended treatment, compared with peers, so gaps are seen and closed.

speculativedatasmall cost
Record and publish the symptom-to-diagnosis interval for every cancer, by hospital

How long people wait between first noticing something wrong and being diagnosed is barely measured. Recording it routinely and publishing it by hospital would expose where the system loses time.

early clinicalpolicymedium cost
Risk-stratified lifelong care for tens of millions of survivors, automated and shared with primary care

Cancer survivors are a huge and growing population with specific long-term risks. Give each a plan matched to their risk, run automatically and shared with their family doctor.

early clinicalclinicsmall cost
Screen every patient for financial hardship at diagnosis and connect them to help

Cancer often ruins families financially, and money worries make people skip treatment. Ask about finances at the first visit, as routinely as asking about allergies, and route people to assistance.

speculativeengineeringsmall cost
Simulate each hospital's cancer pathway as a queue to find and remove the waits

Hospitals rarely know which step, the scanner, the biopsy, the pathologist or the clinic slot, is causing the queue. Modelling the pathway like a factory line shows where a small change would remove weeks of waiting.

being tested at scaleclinicsmall cost
Standing reflex biomarker panels per tumour type, run without an oncologist's order

For each cancer type, agree the set of stains and tests that are always needed, and have the lab run them automatically on diagnosis rather than waiting for someone to ask.

early clinicaldatasmall cost
Survivorship care plans generated automatically from the treatment record

Every patient finishing treatment should get a clear document listing what they had, what to watch for, and when to be checked. Software can write it from the record so it actually happens.

speculativeclinicsmall cost
Treat wasting like sepsis: a trigger, a bundle, an audit

Hospitals have fast, standard responses to sepsis and heart attacks. Cancer wasting has no such pathway, so it is noticed late and treated inconsistently.

being tested at scalepayermedium cost
Weekly electronic symptom reporting as a standard of care during systemic therapy

Patients on chemotherapy who report their symptoms weekly through an app, with nurses acting on alerts, live longer and visit emergency rooms less. This should be routine and paid for.

What relieves it today

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Key papers

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Connected

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51
A cancer blood test for older people arriving at A&E with unexplained symptomsA dedicated clinic for people whose blood test says the cancer is backA defined pathway for patients with both dementia and cancerA dietitian in every gastrointestinal and head and neck tumour boardA digital second-opinion network answering community oncologists within 72 hoursA fixed share of trial-group funding for getting proven care to patientsA legislated, publicly reported 28-day standard from urgent referral to diagnosisA machine-readable treatment summary handed to every patient and readable by any hospitalA neutral slot exchange so unused CAR-T manufacturing slots go to the next patientA paid patient navigator for every new cancer diagnosis, reimbursed as a serviceA patient-held cancer record that travels across providers and bordersA same-week expert second opinion for every rare cancer diagnosisA single 'cancer check at 60' appointment bundling all screening testsA standard handoff with medication reconciliation at every cancer care transitionAcute oncology assessment units so sick cancer patients bypass the emergency departmentAn asynchronous expert second opinion for every new advanced-cancer diagnosisAudit whether tumour board recommendations were actually carried outAutomatic palliative care referral triggered by diagnosis, not by declineBundled episode payments for cancer care with bonuses for guideline concordanceCancer risk scores running automatically in GP records to prompt urgent referralChoose regimens by infusion-chair hours, not just efficacy, where chairs are the constraintCure hepatitis C in prisons and drug services, and enrol the cured in liver cancer surveillanceDecision aids built into the record for every preference-sensitive cancer choiceDefault fertility preservation referral for every patient under 40 before treatmentFormal shared-care agreements between oncology and family doctors, with same-day e-consultFour weeks of training and nutrition before major cancer surgery, as standardHome administration of selected chemotherapy and immunotherapy for older and frail patientsHospital-at-home for oncology: treating low-risk febrile neutropenia and dehydration at homeLive guideline-concordance dashboards for every tumour board, generated from the recordLiving, machine-readable guidelines pushed to the point of care in every countryMandatory national virtual tumour boards for rare and complex cancersNational hub-and-spoke cancer networks with defined referral tiersOncology hospital-at-home with remote monitoring for toxicityOncology pharmacists as protocol prescribers for supportive care and dose adjustmentsOne-stop breast clinics: imaging, biopsy and a preliminary answer in a single visitPathologists order genomic profiling automatically at diagnosis of advanced cancerPatient navigation as a legal entitlement from the day of diagnosisProtect the gut flora of patients about to start immunotherapyPublic country dashboards for the three WHO breast cancer targetsPublic risk-adjusted outcome reporting for cancer surgery to drive centralisationPublish each laboratory's biomarker proficiency resultsRapid diagnostic centres for people with vague but worrying symptomsReal-time guideline-concordance feedback for every cancer centreRecord and publish the symptom-to-diagnosis interval for every cancer, by hospitalRisk-stratified lifelong care for tens of millions of survivors, automated and shared with primary careScreen every patient for financial hardship at diagnosis and connect them to helpSimulate each hospital's cancer pathway as a queue to find and remove the waitsStanding reflex biomarker panels per tumour type, run without an oncologist's orderSurvivorship care plans generated automatically from the treatment recordTreat wasting like sepsis: a trigger, a bundle, an auditWeekly electronic symptom reporting as a standard of care during systemic therapy

collections

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key papers

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