OnCo
bottlenecksBottleneck

Patients lack understanding, navigation and agency

Most patients cannot understand their options, find trials, or push back, so decisions are made for them.

A cancer diagnosis drops people into a system of jargon, probabilities, time-pressed consultations and fragmented hand-offs at the moment they are least able to process it. More than a third of US adults have basic or below-basic health literacy, so consent forms, trial descriptions and even standard patient leaflets are beyond many patients; navigating referrals, insurance and appointments falls on them and their families; and the systematic collection of what patients themselves report about symptoms, which in a randomised trial improved survival, is still not routine. Patients rarely know that a trial exists for them, cannot evaluate conflicting advice, and often do not feel entitled to ask for a second opinion or decline a recommendation. Navigation services, plain-language guidelines, patient-reported outcome monitoring, shared decision aids and patient-controlled data are all evidence-based and all unevenly delivered.

majorpeople culture51 ideas to fix it
How big the problem is
36%
US adults with basic or below-basic health literacy (National Assessment of Adult Literacy 2003)
31.2 vs 26.0 months
Median overall survival with routine patient-reported symptom monitoring vs usual care during chemotherapy for metastatic cancer (randomised)
55%
Patients who agree to join a trial when one is offered to them, showing the deficit is in offering, not willingness
Root causes
  • Clinical information is written for clinicians and consultations are too short to translate it.
  • No one in the system owns the job of guiding the patient between services.
  • Symptoms and preferences are not systematically collected, so care is driven by what clinicians observe.
  • Power asymmetry and fear discourage patients from questioning recommendations or seeking second opinions.
  • Trial information is scattered across registries written in regulatory language.
What is already being tried
  • PRO-CTCAE (NCI) and the PRO-TECT trial embed patient-reported symptom monitoring into routine care, after Basch's randomised trial showed a survival benefit.
  • US Medicare began reimbursing principal illness navigation services in 2024, funding patient navigators for cancer.
  • NCCN Guidelines for Patients translate every major guideline into plain language free of charge.
  • The FDA Patient-Focused Drug Development guidance series requires sponsors to incorporate patient experience data in development.
  • AI-based trial matching and patient-facing platforms (Cancer Commons, More Health, Tempus) help patients find trials and second opinions.
  • Patient-controlled record platforms (Patient Data Vault) give patients their own complete data to share with any clinician or researcher.
What breaking it looks like
Every patient with cancer has a named navigator, plain-language information about their disease and options at a reading level they can use, routine patient-reported outcome monitoring, and a documented shared decision at each treatment choice.

Ideas to fix it

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speculativepatientsmedium cost
A cancer data donor card: patient-controlled donation of records for research

Like an organ donor card, anyone with cancer could sign once to let their medical records and leftover samples be used for research, and change their mind at any time.

speculativeclinicsmall cost
A dedicated clinic for people whose blood test says the cancer is back

A positive leftover-cancer blood test leaves patients frightened and their doctors unsure what to do. A specialist clinic could give them a plan and a trial.

speculativeclinicsmall cost
A defined pathway for patients with both dementia and cancer

People with dementia who develop cancer are often either overtreated or written off, and decisions are made without them. A clear pathway for assessment, consent and treatment planning would improve both.

speculativepolicysmall cost
A formal patient-burden score in grant peer review

Add a scored criterion to grant review that asks how much suffering the proposal addresses and how soon, judged partly by patients, and give it real weight.

early clinicalpayermedium cost
A funded expert second opinion for every new high-stakes or rare cancer diagnosis

Anyone diagnosed with a rare or complex cancer gets an automatic remote review by a specialist centre, paid for by the health system, before treatment starts.

speculativeengineeringsmall cost
A health-literacy certification standard for oncology portals, letters and apps

Cancer information tools must meet a tested standard: reading age around 12, main languages of the population, audio versions and clear numbers, or they are not certified for use.

speculativeregulatorsmall cost
A mandatory decision aid before any multi-cancer blood test

People are told a blood test can find fifty cancers, but not how many false alarms or how much is unknown. A short, tested decision aid before the test would make consent real.

early clinicalregulatorsmall cost
A mandatory patient-experience section in every cancer drug label and approval

The official information about a new cancer drug must include what patients on the trial actually reported about side-effects and daily life, not only survival curves.

being tested at scalepayermedium cost
A paid patient navigator for every new cancer diagnosis, reimbursed as a service

Every newly diagnosed patient gets a named person whose job is to get them through appointments, tests, paperwork and money problems. Insurers should pay for it because it prevents delays and dropouts.

early clinicaldatamedium cost
A patient-owned, portable complete cancer record in a standard format

Your entire cancer history, including scans, pathology, genomics and treatments, lives in a record you control and can share in one click with any hospital, trial or second-opinion service.

speculativepatientssmall cost
A plain-language explainer for every guideline recommendation, in every major language

For each treatment recommendation in the guidelines, publish a short explanation patients can read in their own language: what it is, why it is recommended, and what the evidence says.

being tested at scaleregulatorsmall cost
A plain-language summary of every cancer trial result within a year

Every cancer trial would have to publish a short, clear summary that patients can understand, within twelve months of results, in one public place.

speculativephilanthropysmall cost
A public registry of unanswered clinical questions linked to funding calls

Keep a public list of the questions doctors and patients most need answered but no trial addresses, and tie research funding to it.

early clinicaldatasmall cost
A public transparency score for every trial sponsor, used by sites and patients

Rate sponsors on whether they publish their results, share data and register outcomes honestly. Hospitals and patients can then prefer sponsors that behave well.

early clinicalclinicsmall cost
A structured pathway for patients declining proven treatment

When someone refuses recommended treatment, do not just record it. Offer a second conversation, address the beliefs behind it, keep the door open and track what happens.

early clinicalpatientssmall cost
A survivorship passport app for adolescent and young adult survivors

Young survivors will live sixty more years and will change doctors many times. A phone app holding their treatment history, risks and screening reminders would travel with them for life.

being tested at scaleclinicsmall cost
Algorithm-triggered goals-of-care conversations before crisis

When a prediction model says a patient has a high chance of dying within a year, their team is prompted to have a structured conversation about what matters to them, while there is still time to act on it.

speculativeclinicsmall cost
Ask about diet at diagnosis, and prebunk the myths before the internet does

Almost every newly diagnosed patient searches for what to eat and finds sugar-starvation, alkaline and juice-cure claims. If the oncology team asks about diet first and hands over good information, the myths have less room.

early clinicalpayermedium cost
Caregiver training and respite as a covered service in cancer care for older patients

Older cancer patients depend on family carers who receive no training or support. Paying for carer training and short breaks would keep patients at home and out of hospital.

being tested at scalephilanthropysmall cost
Cash for transport and food to stop families abandoning curative treatment

Many children and adults in poorer countries stop curable cancer treatment because families cannot afford the bus fare or food while in hospital. Small, reliable payments during treatment prevent this.

speculativepatientssmall cost
Catch wasting early with a smart scale and a step counter

Slow weight loss and falling daily activity are the first signs of cancer wasting, and both can be measured at home. An alert could bring help months earlier.

early clinicalclinicmedium cost
Certified decision aids required for every preference-sensitive cancer decision

For choices where the right answer depends on what the patient values (watching a slow prostate cancer, adjuvant chemo at 80, breast reconstruction), a tested decision aid becomes part of the consultation.

early clinicalclinicsmall cost
Decision aids built into the record for every preference-sensitive cancer choice

Choices like mastectomy versus lumpectomy, or whether to have chemotherapy after surgery, depend on what matters to the patient. Good decision aids exist but are rarely used; building them into the clinic workflow would change that.

early clinicalclinicsmall cost
Dose adjustments driven by patients' own symptom reports, tested against clinician judgement

Patients report symptoms on their phone each week; a set of rules turns severe or worsening symptoms into a dose hold or reduction before the next clinic visit. This could keep people on treatment longer and feeling better.

early clinicalpatientssmall cost
Dynamic consent with usage receipts

An app where patients choose what their data can be used for, see every time it is used, and can switch permissions on or off.

early clinicalengineeringsmall cost
Every pathology and genomic report ships with a signed plain-language version

When your biopsy or gene test comes back, you get a version written for you, drafted by software and checked and signed by your clinician, alongside the technical report.

early clinicalclinicsmall cost
Formal caregiver assessment and training written into every treatment plan

The person looking after a cancer patient at home is assessed, trained (medicines, symptoms, when to call) and supported as part of the plan, not left to work it out.

early clinicalclinicsmall cost
Inoculate newly diagnosed patients against common cancer scams

In the first weeks after diagnosis, tell patients plainly what kinds of false claims and expensive unproven clinics they will encounter and how to spot them.

being tested at scalepatientsmedium cost
Let patients themselves donate their records and samples for ultra-rare cancers

For very rare cancers, patients are scattered across countries. Patient-driven projects can gather records, saliva and tumour samples by post and share the data openly.

early clinicalindustrysmall cost
Paid community advisory boards with power to change protocol burden

Before a trial is finalised, a paid panel of patients and community members from the groups the trial needs would review it and could require changes to visit schedules, procedures and materials that would deter people like them.

early clinicalpolicymedium cost
Paid survivor peer-navigators as a recognised health workforce role

Train and pay people who have been through cancer to guide newly diagnosed patients through the system, especially where oncologists and nurses are scarce.

being tested at scalepolicymedium cost
Patient navigation as a legal entitlement from the day of diagnosis

Every person told they have cancer gets a named navigator, by law, who helps them understand options, book appointments, find trials and deal with money and work.

early clinicalphilanthropysmall cost
Patient panels approve trial burden and endpoints as a condition of funding

Before a trial is funded, patients who have had the disease sign off on how many visits, scans and blood draws it demands, and on whether the endpoints measure things that matter to them.

early clinicalpatientsmedium cost
Patient-held portable consent for reusing samples and data across studies

Patients would carry a digital consent that says how their trial samples and records may be reused, so their contribution is not locked to one company or study and they decide who benefits from it.

early clinicalengineeringmedium cost
Patients are told which trials they qualify for at every treatment decision, in writing

At each point where treatment is chosen, software checks the patient's record against open trials and the clinician must note which were discussed, so trials stop being something only some people hear about.

speculativepatientssmall cost
Patients told which AI is used in their care, in plain language

Every patient would be able to see which AI tools were used in their diagnosis or treatment plan, what they do, how well they work and how to question them.

being tested at scaleregulatorsmall cost
Plain-language trial results returned to every participant within a year

If you join a cancer trial you should be told what it found, in plain words, within twelve months of the results, including if the treatment did not work.

speculativeregulatorsmall cost
Qualify a physical function endpoint so anti-wasting drugs can be approved

Regulators are unsure what to accept as proof that an anti-wasting drug helps. Agreeing on a simple measure such as stair climbing would unblock the whole field.

early clinicalregulatormedium cost
Quantitative patient preference studies set the benefit-risk bar before phase 3

Before a big trial starts, ask hundreds of patients how much extra survival they would trade for a given side-effect, so the trial is designed to test something patients would actually want.

being tested at scaleclinicsmall cost
Question prompt lists sent to patients before every major consultation

Before a results or treatment-planning appointment, patients receive a list of good questions to ask, tailored to their situation, and can tick the ones they want covered.

early clinicalengineeringsmall cost
Recorded, AI-summarised consultations given to patients by default

Every cancer consultation is recorded with consent and the patient receives the audio plus a checked written summary of what was said and decided.

early clinicalresearchsmall cost
Report time toxicity, the days a treatment consumes, in every trial and decision aid

Alongside how many months a treatment adds, patients should be told how many days it takes from them in clinics, infusions, scans and recovery.

early clinicalclinicsmall cost
Screen every patient for financial hardship at diagnosis and connect them to help

Cancer often ruins families financially, and money worries make people skip treatment. Ask about finances at the first visit, as routinely as asking about allergies, and route people to assistance.

early clinicalclinicsmall cost
Screen every patient for financial toxicity at diagnosis and refer like any other symptom

Ask about money problems with a short validated questionnaire when treatment starts, and route those at risk to financial navigators before bills cause missed doses.

speculativeengineeringsmall cost
Subscribable alerts when the standard of care changes for a patient's situation

Doctors and patients could subscribe to a specific cancer, stage and biomarker and be told, with sources, the moment the recommended treatment changes for that situation.

speculativeresearchsmall cost
Test whether calling Gleason 6 'not cancer' changes what men choose

Gleason 6 prostate lesions do not metastasise. A trial could show whether describing them without the word cancer leads more men to choose monitoring.

speculativeregulatorsmall cost
Time to treatment failure and quality of life as co-primary endpoints in non-curative trials

For treatments that will not cure, what matters is how long the treatment keeps working without becoming unbearable, and how the person feels. Trials should measure both of those as their main results.

being tested at scaleclinicsmall cost
Train every oncology team in serious-illness conversations and prompt them in the record

Patients with advanced cancer often never have a clear conversation about what to expect and what matters to them. A structured conversation guide, taught to clinicians and prompted by the record, makes these talks happen earlier.

early clinicalphilanthropysmall cost
Trained moderators with evidence tools in online patient communities

Online patient groups are where much cancer advice is exchanged. Fund and train moderators, with quick access to reliable evidence, to keep those spaces accurate and kind.

early clinicalregulatorsmall cost
Two-page plain-language consent with teach-back for every cancer trial and treatment

Replace 30-page consent forms with a short plain summary the patient explains back in their own words before signing, so consent means understanding.

being tested at scalepayermedium cost
Weekly symptom check-ins with automatic alerts as standard of care on treatment

Patients on chemotherapy or immunotherapy answer a short weekly symptom questionnaire on their phone; severe answers alert the nurse the same day. Trials show this prolongs life.

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A cancer data donor card: patient-controlled donation of records for researchA dedicated clinic for people whose blood test says the cancer is backA defined pathway for patients with both dementia and cancerA formal patient-burden score in grant peer reviewA funded expert second opinion for every new high-stakes or rare cancer diagnosisA health-literacy certification standard for oncology portals, letters and appsA mandatory decision aid before any multi-cancer blood testA mandatory patient-experience section in every cancer drug label and approvalA paid patient navigator for every new cancer diagnosis, reimbursed as a serviceA patient-owned, portable complete cancer record in a standard formatA plain-language explainer for every guideline recommendation, in every major languageA plain-language summary of every cancer trial result within a yearA public registry of unanswered clinical questions linked to funding callsA public transparency score for every trial sponsor, used by sites and patientsA structured pathway for patients declining proven treatmentA survivorship passport app for adolescent and young adult survivorsAlgorithm-triggered goals-of-care conversations before crisisAsk about diet at diagnosis, and prebunk the myths before the internet doesCaregiver training and respite as a covered service in cancer care for older patientsCash for transport and food to stop families abandoning curative treatmentCatch wasting early with a smart scale and a step counterCertified decision aids required for every preference-sensitive cancer decisionDecision aids built into the record for every preference-sensitive cancer choiceDose adjustments driven by patients' own symptom reports, tested against clinician judgementDynamic consent with usage receiptsEvery pathology and genomic report ships with a signed plain-language versionFormal caregiver assessment and training written into every treatment planInoculate newly diagnosed patients against common cancer scamsLet patients themselves donate their records and samples for ultra-rare cancersPaid community advisory boards with power to change protocol burdenPaid survivor peer-navigators as a recognised health workforce rolePatient navigation as a legal entitlement from the day of diagnosisPatient panels approve trial burden and endpoints as a condition of fundingPatient-held portable consent for reusing samples and data across studiesPatients are told which trials they qualify for at every treatment decision, in writingPatients told which AI is used in their care, in plain languagePlain-language trial results returned to every participant within a yearQualify a physical function endpoint so anti-wasting drugs can be approvedQuantitative patient preference studies set the benefit-risk bar before phase 3Question prompt lists sent to patients before every major consultationRecorded, AI-summarised consultations given to patients by defaultReport time toxicity, the days a treatment consumes, in every trial and decision aidScreen every patient for financial hardship at diagnosis and connect them to helpScreen every patient for financial toxicity at diagnosis and refer like any other symptomSubscribable alerts when the standard of care changes for a patient's situationTest whether calling Gleason 6 'not cancer' changes what men chooseTime to treatment failure and quality of life as co-primary endpoints in non-curative trialsTrain every oncology team in serious-illness conversations and prompt them in the recordTrained moderators with evidence tools in online patient communitiesTwo-page plain-language consent with teach-back for every cancer trial and treatmentWeekly symptom check-ins with automatic alerts as standard of care on treatment

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